Shipping and Returns

 

Shipping

We offer a flat rate shipping fee of $9.95AUD for all orders below $150.00. Orders of $150.00 and above will receive free shipping.

We can also express post your order for $14.00.

Shipping to countries other than Australia have a $30.00 flat rate fee. 

All orders will be shipped via Australia Post.

We will do our best to dispatch your order within 24 hours of placement.

 

Returns

We want you to be in love with your purchases but we understand sometimes things just don't look or fit the way they look online.

If you are not satisfied with your purchase please return to us the items unworn and unused, still with original tags attached within 7 days of receiving your order. We will provide you with either an exchange for another product or a store credit. 

We reserve the right to refuse to grant a credit or exchange the item if the item return has been used (i.e stains or marks and without the original tags.)

Please note we are unable to accept the return of jewellery items due to health reasons.

IMPORTANT: We do not accept returns on sale items. All sale items are final. We will not exchange or provide a credit note for the return of final sale items. 

If for any reason you receive a faulty or damaged item. Please contact us immediately we will do our best to replace the item for you, if we cannot replace the item we will provide you with a refund.  

If you would like to return an item please email rachelcostantino@outlook.com with your full name, date of order, order number and details of the items you would like to return or exchange.